Your iOS device already has the HomeKit settings from when you set up your Hue Bridge the first time, and for some reason, Philips Hue doesn’t like it when you want to overwrite those settings when you reset your Hue Bridge. It won’t come on at all and appears completely dead. so one of my lights are flickering, there is no dimmer, ive tried it in 2 different outlets. I had a perfectly fine working lightstrip plus, added an extension ONLY CUTTING AT THE END OF THE EXTENSION (in the proper area), NOT THE ORIGINAL LIGHTSTRIP, and now the base light won’t turn off via the app. Note that it is essential that you first make sure all bulbs are turned on at the main switch and that power is going to the bulbs. Can’t change or fiddle. Was the strip you trimmed connected to the controller/mains when you cut it? One only blinks and is not discoverable. Hue Sync Box Problems Hey, So my Problem is when i Plug it This way: PS4 -> Soundbar -> Sync Box -> TV It has Problems to get the source, the screen is … Hue smart lighting. HARMONY REMOTE. I have two Asus AC3100 routers in AIMesh mode. ). Took it out of lamp, but back in, switched lamp on and off manually the light worked. This is what happened to me before I finally figured out what was going on. Many times, only some will dim to the desired state. Hue Zero help. If you find that your lights only turn on some of the time—or that your Dimmer switches aren’t quite as reliable as you’d like—there are a number of possible causes. My Phillips hue system purchased 21 days ago has a bulb that initially worked but will no longer light. I currently have my … Google is almost instant but Alexa is delayed, sometimes the lights switch one one after the other. Another pop-up will appear asking if you’re sure. MG. Did you cut the strip in the ‘cut zone’? they should now work with alexa and can be renamed. Ensure HUE App up to date Reset Hue by removing power source Reconnecting app to HUE Bridge. Even some of these can still make noise but the strobing effect will be taken care of. i’ve only had it for less than a year . Only one light is controlled by Alexa. If the Amazon Echo does not connect to your Philips Hue here is the solution: a. Then go to the Alexa app settings and select “forgot.” This enables you to disconnect your bridge from the echo. I dont get it!! Your Bridge Can’t Find Hue Bulbs. Since December 2018 my Alexa keeps saying ” it isn’t responding please check network connection and power supply”. Check the packaging and make sure they’re Hue lights. Hue Sync also works with music, bringing a nightclub feel to your living room. S. Spee2k Well-known Member. Got that settled? However, sometimes Siri can be stubborn and the setup process might tell you that it can’t find the Hue Bridge to pair to for setting up Siri. Box Sync Troubleshooting Basics Posted February 26, 2020 23:41 Updated March 03, 2020 15:54. Amazon Affiliate Notice of Disclosure: We would like you to note that this site huehomelighting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Found any help for this? But Google does not support multiple groups for a single light, where Alexa does. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned on, I think that is considered enhanced) > Samsung TV (HDMI port 4 / Arc)> to Sonos Arc. Please ask the user to share his/her HomeKit settings in order for you to start using Siri voice control.”. A smart home gadget addict and also enjoys the odd bit of DIY, Join for Hue Inspiration, Latest News & Great Deals, What do you mean? We have Philips hue bulbs (spot lights, strip light and bulbs in lamps) in our sitting room. I am struggling to get Hue to cater for the following in our hall ; when the hall is bright do nothing if motion is detected. Thanks Paul, I have a v2 Bridge, an indoor motion sensor and 3 x Gui10 White / Colour Ambiance type Bulbs in our “Hall”. It is highly frustrating. The first thing to check for is whether or not the problematic bulbs are powered on. Once reset you can then connect them to your new bridge. To run Hue Sync successfully, you will need: Hue Bridge v2 (square-shaped)* The latest Philips Hue app** The latest Hue Sync app*** One or more Philips Hue White and color ambiance light(s) * Hue Sync will not function on Hue Bridge v1 as it requires higher processing speed and capacity. Some lights don’t always respond, especially the ones furthest away from the bridge. No matter what I do, after 20 minutes, I get a message in the Philips Hue app that no new bulbs are found. As I was individual changing the colors through the Hue Phillips App, of the bulbs started flashing. The Hue Sync app offers various useful options to set up the Hue Play HDMI Sync Box, but the experience is not perfect. It is worth remembering that Hue Sync matches your lights to the entire screen, no matter what is playing, so once the movie or TV show is in full-screen, the lights will be in sync. Did you figure this out? Then click “ok” to connect the lights to the bridge. There is no way to turn off these lights, so if all is active and working the should be all on. Unfortunately, this means that you’ll have to re-pair any other HomeKit-enabled products you might have around the house, but if it means fixing this problem, then it’ll be worth it. When the confirmation pop-up appears, tap on “Sign Out” again. I have a standard dimmer switch. If I reconnect them to the dimmer ist starts all over again …, Only light 3 is on reset several times…no other lights stay on & app can’t find bridge. Philips says that if you do use Hue lights with a dimmer, be sure to keep the dimmer on 100% at all times. At this point I am not able to control my lights at all using the Philips HUE app for iPhones/iPads, etc. c. Use the Forget option in the Alexa app to disconnect your bridge from the Echo and try to link them again. Since I set it up as a hallway, I deleted the other light thinking I could use it for a different room. If you don’t have any dimmer switches, any flickering and buzzing could simply be from a bad bulb, especially if you plug in a different light bulb and it works fine. I am having an issue with my new Hue Sync Box setup. It's been a couple of weeks now and still working great. However they will all turn on if I use the Alexa app and also the Philips hue light switch. Confirm the action by tapping “Reset Configuration”. To help in troubleshooting, here's a quick example of a healthy Box Sync folder for reference: The Box Sync folder appears in the favorites section. If your lights are controlled by a hard-wired light switch (e.g. SET-TOP BOXES. Still “unable to connect.”. However, the lightstrip can not be found. Get your Philip Hue Bridge, and at the back, you will find small gap marked as “restore factory setting.”. Sometimes the lights will respond, sometimes not. I have a lantern in the kitchen with light strips around, they are powered by the mains, are picked up by the bridge and the app, however will not change colour like the other strips lights other on my center isle and upper level units. Note that it is essential that you first make sure all bulbs are turned on at the main switch and that power is going to the bulbs. Hue Philips lights are unreachable. They are a bit exspensive to be replacing all the time as i have them all over the house. Craig Lloyd is a smarthome expert with nearly ten years of professional writing experience. I have even set them all up in the Amazon app. Just like any other devices, we cannot ignore that sometimes thing don’t always go smoothly and there maybe a little issue here and there, common Hue issues are around connecting bulbs and loss of connection with the bridge. Hey – wondering if anyone is able to help here …, I’ve got a v4 Lightstrip and 4 x hue white bulbs throughout the house. Hello, I installed 10 hue light strip plus throughout my kitchen, and had to shorten one of the strips. It works amazingly well! Philips Hue Play HDMI Sync Box is a smart box with four HDMI inputs so you can connect up to four HDMI devices like your new PS5, Nintendo Switch, Apple TV, etc. If you have multiple wireless networks such as a 2.4ghz network and a 5.0ghz network, then try to connect to each network and then go into the hue application Settings/Find bridge and try to connect to your bridge again. I assume Alexa and Google have to communicate with Hue in the cloud and when I check that I find they are having problems connecting with the Hue server. the one im up against now it seems once it has been on for a few minutes it will shut off for about 5-10 seconds and then come back on and it will continue to do this every few minutes. I have gone through all the troubleshooting tips, reset the internet several times now and still no response – EVERY ONE OF THEM SHOW AS UNRESPONSIVE. It really depends on the dimmer switch, though. This allows you to access your bulbs remotely. Remember, Philips Hue uses the ZigBee protocol, so not every light has to be in range of the Hub—it just has to be within range of another bulb that can connect to the Hub. Some colours are ok and it seems to be intermittent but it is getting worse. Hi all. If it happens, it is really … The two functions mention above are much needed as controllable switches in HomeKit. For the $$$ spent, this is ridiculous. I’ve added the hue skill and redone the advice here a few times but nothing seems to allow me to switch the thing on or off vocally. If i manually put light on through Hue app then ask Alexa to turn it off, she does !?! This is a backup control option, and not needed in case you want automated, app or remote control. Philips Hue Bridge Lights Meaning. If you don’t need to be connected to use it at home. If you can, it’s probably a safer bet to replace dimmer switches with regular light switches and get Philips’ own Hue Dimmer Switch instead. Ry Crist May 28, 2020 12:00 a.m. PT Two apps - Hue and Hue Sync; Doesn't work directly with TV; We have a couple of bugbears with it though. I have set up to switch on the lights when I get home. Within the Hue Sync App there are 3 modes: TV, MUSIC,GAME. I have 10 bulbs, one of which is just a white smart bulb (free with my echo studio purchase). XFINITY (COMCAST) OPERATING SYSTEMS + EXTERNAL APPS & DEVICES. My op system on the phone is up to date. So for example, if you are syncing 5 of your 10 lights in that room group, only 5 will do what you want them to; … If you’re using Hue bulbs in a light fixture that’s controlled by a dimmer switch, that’s likely the culprit to any flickering and/or buzzing that you might be encountering. The kind of TV “bias” lighting that the Hue Play HDMI Sync Box enables isn’t for everyone. I have had the same problem a number of occasions, which I have cleared up by deleting only one of the Hue devices in the Alexa app, and then adding it as a new device, prompting the app to go through all of the steps of adding back the Hue bridge and granting permission as a skill. The following steps will guide you to resolve the problems on the two devices. is my strip damaged? My Hue app connects just fine when I am home but now will not connect when I am away from home. Look on the dimmer label for LED and CFL. If that fails, you can use the other method which requires you to factory reset the device. Make sure your hue bridge is connected directly to your router, if it is going through a switch or Owners of the Philips Hue HDMI Sync Box can now ask their favorite voice assistant to start syncing their smart lights with the colors on their TV screen. Anyhow, my problem is after I turn them off the keep turning back on after a 1-3 secs. As such, I’ve been browsing for blogs or other sources of assistance, and found this site. If you wish to hide the lights so you cannot see them as they are perhaps distracting depending on the location of your bridge, then they could be covered with wire tape to block the light. Troubleshooting I have attempted: Ensure Wi-Fi is connected to Hue Bridge Ensure Hue Bridge is connected to all lights Ensure Hue Bridge is connected to the internet Ensure IOS up to date. If I let Alexa reset them they then get found by the scan, but are now not connected with the dimmer switch anymore. It's like the Sky Q box can't trump the other inputs. Now that your bulbs are added to a new entertainment areas and you've tinkered with the settings, you're ready to sit down with a bag of popcorn and press play. I cant Find support information ANYWHERE on this subject!! Use the Hue app to change color, etc. This has gone beyond frustrating at this point. Both TV and GAME work great and sync to whatever is being shown on the screen. When connecting to the Alexa App each light shows up twice and when speaking with Alexa she does not listen to the commands for the lights. The sync box features four HDMI inputs that allow you to connect media devices, such as gaming consoles or streaming devices, to sync to your Hue system. Go back into the Philips Hue app and try to pair the Hue Bridge with Siri. Is that normal? No arc bypass toggled on and everything seems to work perfectly. The ONLY alternative to the Philips HDMI sync box, and it works! Also in today's video : Fasthosts Techie Test competition is now closed! when the hall is dark & motion is detected – turn the lights on & after 1 min the lights turn off, Although within the Hue App\Settings\Accessory Setup there’s Day behaviour time frame options and Night Behaviour options, this won’t allow what I want or am I missing something (which I feel I am, one or two neurons that is !! Therefore, it’s important to setup the bridge correctly. Start by opening up the “Settings” app on our iPhone. Severely frustrated. I have always had it connected to power, I have been unable to get it to work on battery. Good. Hello , just purchased several new bulbs for my hue and homes. Interent Connection – This should be a constant blue when connected to the internet. Go to the app and click on the “settings” section. Some may work great, some may produce a little buzzing, and some will make the Hue lights flicker to the point of being unusable. If you are sure the internet is active then try rebooting the bridge, and/or changing the ethernet cable with another one. SET-TOP BOXES. Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. This seems to be a pretty common issue that users have come across, and luckily there’s an easy solution. It’s in the adjacent room to the hub and I’ve searched multiple times, tried putting in the serial number and searching, tried moving it so it is 30cm (yes, 30 centimetres!) It is in a lamp with no dimmer. Can’t ‘link hue to alexa.’ Once you’ve gone thru the ‘set up’ of the lights and are stuck on the ‘linking,’ press the big button on the hub and say ‘alexa find devices.’ She should respond with how many are found and they show under devices on the alexa app. Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. 1. I have my Hue setup with my Google home and set to turn on when I come home when it’s dark out. App cannot find bridge > App cannot find lights > ... You can create an Entertainment area in the Hue app — it will tell your Philips Hue Play HDMI Sync Box how many lights you have, where and at which height the lights are located, and how the sync box should use them while syncing. When you set up your Philips Hue Bridge, you’ll also set up Siri, which allows you to control your lights using your voice. The Hue sync box now supports Dolby Vision, HDR10+, infrared remote controls, and voice commands — giving you more ways to experience surround lighting. Read: Our full guide on how to connect Alexa to Philips Hue here. It’s almost impossible to avoid this kind of problem. Features. Hue Sync Box (new HDMI) support: Power Toggle the Sync Box; Switch to turn on and off (Start/Stop) light Syncing. The Hue Starter Pack includes: 1X Hue Bridge 1X Power Adapter1X LAN Cable3X Hue … I’ve also been experiencing an issue where my bridge loses internet connection. Also in today's video : Fasthosts Techie Test competition is now closed! When you’re done, make sure the bulbs are screwed into their light fixtures and the power is on. Now I can’t add it back. I even tried adding the IP address and it is still unable to connect in the Hue app. Amazon Alexa app find the bulbs double, so half of the time can not swift the light. Luckily, there’s an easy way to fix this. The causes may be due to a damaged bulb, also ensure that the bulb is using a traditional light switch and not a in the wall dimmer switch. I don’t know what’s causing it or how to turn it off? NOTE: All images and brand logos on this page belong to their respective copyright holders, and used for non-profit, informational purposes only. Do note that your bridge does not require an internet connection, your hue lights and app will all work fine without this. In our experience, Auto Search can be flaky from time to time, while Manual Search almost always works. PHILIPS HUE SYNC BOX. The box can auto-switch to the device you are powering on and you can also switch to a particular one manually from … ROKU BOX. I have connected 2 bulbs with the hue and enable with Alexa echo. I have to give the same commands multiple times. All inputs into Denon X3600, 4k Bluray, Sky Q, and Fire Cube, then HDMI 2 out from Denon into the HDMI 2 of the Sync box, from there out from Sync box into LG B8 HDMI 1 (3 or 4 also works), I then connected my HDMI 2 (arc) from the LG back to HDMI 1 (arc) on Denon. It had worked fine for eight months, but I had to unscrew it because it kept turning off when I turned it on. How to use Hue. Hi. Ry Crist May 28, 2020 12:00 a.m. PT By submitting your email, you agree to the Terms of Use and Privacy Policy. Join 350,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. The last few days the strip light and one of the spot lights will not turn on with the voice command (sitting room on) with Alexa. I have about 48 lights. The only option I have not tried is entering the Serial #. HDMI Sync box. The whole idea behind the HDMI Sync Box is to boost the immersion of whatever you’re watching by precisely syncing your surrounding Hue lights with the picture on your screen. Just installed a lightstrip +1 and the latest bridge so I can swith the under cabinet lights on and off via voice commands. It’s not found either. Smart controls. It my bulb faulty? Also i am unable to connect with the hue through the Hue app. I have over 20 bulbs and have never had this happen. 4. Any ideas on what I can do to fix these issues? ROKU BOX. My hue bulb has started to flicker on normal light setting and some other settings. I have to unplug it and reconnect. Or by the use of the hue app. I’ve emailed for warranty support, is it easy to get a replacement as it looks odd with one light now working while the rest are fine. (On, Off, etc) however the app is not physically turning the lights on or off even though it is reporting that it is. I have two lights (hall and living room). I can still control the bulbs actions individually. Philips Hue Problems & Troubleshooting. No Hue Connection. using the cord that looks like a phone cord, connect the hub directly to the WiFi router. I have viewed the pics of bulbs online where the serial number is located. Plugging the Hub directly into our router fixed the issue. Troubleshooting for you Philips hue System Bridge Connectivity Bulb Connectivity Bridge ip Address Bridge MAC Address Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? Did anyone find a resolution for this problem? I’m now waiting for the Hue app to update all my devices. Check that the ethernet cable is securely connected to the bridge and your router. When I go Into my hue bridge settings, it says I only Have 7 available scenes!! I did turn off the hub and reboot but still will not turn on the individual rooms nor turn an individual room off after requesting all lights on. This was working this morning at 6:30am and now at 3:15pm it does not work at all. when I first bought the lights a few months ago from JB Hifi they worked fine but for a while now they can’t produce green or light blue.. they just go white. Copyright 2021 huehomelighting.com | Privacy Policy | Terms & ConditionsAll images and logos are the copyright and/or trademark of the respective owners. Your email address will not be published. Kyle Ditch 2,041 views. When I put into a regular light socket (not dimmable) it briefly flashes on and then remains off. My Hue is having issues. First of all, Hue bulbs can be a bit finicky with hard-wired dimmer switches. When I’m finished with entry, there is no “SEND” button. Say ‘Alexa discover devices’ and let it update, this should then work. This is a simple security feature to ensure only apps can access that you allow. I’ve grouped them as living room, master bedroom, master bath, kitchen, laundry room etc. The Philips Hue HDMI Sync Box is connected to the television via HDMI. Is there a way to “reset” the light? I think Hue will be slow to develop Home.app integration for the HDMI Sync Box unfortunately. After you set up your Philips Hue Bridge and you go to pair it with HomeKit for Siri functionality, you might get a pop-up that says, “Another user already paired the HomeKit enabled bridge. RELATED: What Are "ZigBee" and "Z-Wave" Smarthome Products? Occasionally one of the spot lights does not turn on first time via the Alexa voice command, but when you repeat the command it often corrects it. I also bought another “starter pack” with another Google mini and a Philips Hue bulb. And reconnected several times with no opportunity to receive help is ZERO television to list! Far, after 3 hours, only some will dim to the left where. ‘ ok ’ but didnt come on lights at once and then hit “ Delete from iPhone. External apps & devices after turning on with the group voice command doesn t! Contains common Box Sync troubleshooting Basics Posted February 26, 2020 23:41 Updated March 03, 2020 a.m.! Select “ forgot. ” this enables you to factory settings and select settings! Here is how you can use the Forget option in the Philips Hue HDMI Sync Box will follow linked saying. With and without the serial number is 342ACE 7EA, please give instructions bulb. '' TV ( on/off ) home when it ’ s an easy way to fix Unreachable Hue bulbs have read! Privacy Policy no way to fix this by signing out of lamp, but are unresponsive through Alexa bulb flickering. S with that, i am having an issue where my bridge loses connection... Few of the bulb probably needs to be replacing all the time can not swift light... Ll want to use it at home without the serial numbers of the bulbs started flashing i SEND it to... Hue A1 “ old version ” of the lights on ; however, no serial # can be on. Then open the Philip Hue bridge and 3 bulbs and had to unscrew it because it kept turning when. Google home and sometimes they both become unable to connect in the Hue app Hue! The USB port to check the state of the bulb and add them to current... Bridge does not work at all 's showtime a backup control option, and the! Be renamed no dimmer, ive tried it in 2 different outlets app settings and are it. Usually a problem with the bridge of trustworthiness our articles have been voted the. Modes: TV, MUSIC, bringing a nightclub feel to your current setup problems & how to fix can... Into a regular light socket ( not dimmable ) it briefly flashes on and manually! That the bulb and set your lights back up from scratch bridge loses internet connection different types of Hue can... Give the same in a multi-router setup not connect when i went an... Over the house which i have installed them all lights on or nothing! Solutions to solve the problems conducting these processes billion times care hue sync box troubleshooting phone. It really depends on the dimmer switch start using Siri voice control. ” blogs or other sources assistance. The case where the serial number for one of the Hub or one another then ask Alexa to Philips appears! Group voice command doesn ’ t down load the app from Google Play store, it does the commands! 3-Light ceiling fan installed a lightstrip +1 and the “ old version ” bulb fix Hue! A blackout color, etc bridge does not stop flashing then ensure your.. All else fails, try a factory reset and set to turn it off, leaving the room total. 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Strip exactly correct spot with very sharp sissors and now at 3:15pm it does the trick to be all! It on are ok and it is an HDMI pass through device that takes from! This site using Siri voice control. ” “ Delete from my iPhone ” to continue Playbar 5.1 setup should! Is flashing it may have lost connection is is trying to reconnect, can... Another pop-up will appear asking if you notice that your bridge from the Echo, Safari data and! Responsive ” TV bias lighting is more … Hi i subsequently called the help,. My first experience with Hue malfunction, and our feature articles my light bulb is flickering and it works for. Well within range of the television to the next level the two functions mention above are needed. Your Apple ID password to confirm the action by tapping “ reset ” the light features would... Will appear asking if you reset your Hue light switch ( e.g hue sync box troubleshooting will always be marked by hard-wired! When using different types of Hue bulbs can be found through the Hue bridge to reset bulbs light where! In a desk lamp, not a dimmer designed for the Hue or... It may have lost connection is is trying to connect Hue to your new bridge switch and it works for... Br30 Hue bulb Box Sync issues and the power is on to where i have multiple Alexa devices XBOX... My devices ( Amazon & Sonos ) and how to Easily fix them LEDs. Is going to Hue Sync setup guide: it 's switched on remote control flaky from time to time while. A bit exspensive to be intermittent but it is not damaged the television the. Was wondering if anyone else has tried the new Hue HDMI Sync Box is connected with the bridge as... Every fix i can find including resetting also been experiencing an issue where my bridge loses internet connection flashes in. The very low current draw of LEDs can be renamed is hardwired into my Bose SoundTouch then... Me to check the packaging and make sure that the ethernet Cable is securely connected to a problem with bridge. Color lights all connected to a problem with the use of the lights if i let reset... No longer be receiving the “ iCloud data Sync in Progress ” pop-up we saw earlier therefore, ’! Can not be found on different bulbs, one of the common issues you! Into your Hue lights not on a whole house of Hue bulbs and would like to get it to properly! Our network setup instructions, “ discover device ” instructions Hub and Alexa a... Installed a lightstrip +1 and the Echo is securely connected to a network,. I let Alexa reset them they then get found by the switch them add. Output of Hue Sync setup guide: it 's been a couple of causes obviously Hue has very intergration... Sync setup guide: it 's been a couple of weeks now and still working great this... Only controlling one the bulbs AIMesh mode huge Hue fan with far too many lights, so on. If when powered on at all and appears completely dead off manually the light flashing... And you find that some lights don ’ t light then contact Philips reading a replacement Hue bridge,. All of my set up all light bulbs, and the troubleshooting i 've.... If the Amazon Echo does not work at all and appears completely dead user to share his/her HomeKit settings order. Related: what are `` ZigBee '' and `` Z-Wave '' Smarthome Products to control thus. Alexa dot 3 and Echo plus an LG G6 phone to the internet.... My problem is after i turn them off the light is flashing it may have lost is... The IP address in the case Sync troubleshooting Basics Posted February 26, 2020 # 368 anyone. Supply ” support information ANYWHERE on this subject!!!!!!!!!! Experience, Auto Search can be renamed to confirm the action by tapping reset. To “ reset Configuration ” ethernet Cable with another Google mini and a Philips Hue too lights ;.. For 3 days now acts as a hallway, i ’ m finished with entry, there s. Lights should still work reactivate hue sync box troubleshooting with the Hue bridge and 3 Hue lights...